University of Miami: Otto G. Richter Library, Coral Gables, FL

GIS Consultant: 2013 – Present

Train and assist faculty, graduate students and undergrads in the pursuit of GIS competencies. Assist in the learning of ESRI ArcMap software, and locate data sources for ongoing research at the University of Miami. Perform seminars as needed.

 

Follett, Coral Gables, FL

Sales Associate: 2012 – Present

Sell books and imprinted gifts, Text Rental Program, Cash for Books Program, retail duties as assigned.

Skills Developed: Multi-tasking and life balance.

 

Examiner.com, Denver, CO

Independent Writer: 2009 – 2013

Discover story ideas, maintain the South Beach Weekend Weather Outlook, write effectively

Skills Developed: Cold calling a story lead and winning them over.

 

American Furniture Warehouse, Englewood, CO

Customer Service Manager, Corporate: 2006 – 2008

Solve all Better Business Bureau issues, train company personnel based on findings, while solving customer problems in a quick and effective manner. Train new employees.

Skills Developed: Determining when to give a little to win back a customer, and when to protect the company from loss.

E-commerce/Company Website Manager: 2007

Started the program and documented all procedures so new employees could be trained correctly

Responsible for all shipping, receiving, auditing, ordering, and customer surveys with follow-ups

Skills Developed: Documentation, and contract development

 

Sears, Wilmington, DE

Brand Central Sales: 2002 – 2006

Sales, delivery, customer relations, developed a home builder program, maintained customers for life

Skills Developed: Salesmanship

 

United States Coast Guard, Washington, DC

Electronics Technician: 1990-1994

Built prototype control devices, maintained fleet equipment, filled orders of replacement parts

Skills Developed: Leadership, Technical Creativity